Guarantee

GUARANTEE

  • We guarantee your satisfaction. All products come with a 6 month warranty against faulty workmanship. This does not cover natural wear & tear or replacement tips for cues.
  • If you decide to alter the specifications of your new cue after purchase the standard 6 month guarantee becomes void.

RETURNS POLICY

  • Stock Items: If you are unhappy with your item although it is not faulty, we will gladly exchange or refund all costs apart from the postage cost.
  • Cues made to order: If we have specially made a cue to your specific dimensions to suit you, then we can not offer the same returns policy. It is the responsibility of the customer to know what they are ordering and provide the correct specifications. Any incorrect measurements selected at the time of ordering are the responsibility of the customer.
  • If the item is faulty or damaged then we can either send a replacement or refund all costs including postage.
  • We can only accept returned items if they are received in the same new condition and have not been used, we may ask for a copy of the receipt or the receipt number in some instances.

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