Terms & Conditions

Company Details

  • Green Baize Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at stu@greenbaize.com
  • Company Registration number : 4667618
  • VAT number : 987638447

Contact details

  • Green Baize Ltd
  • Martinet Road, Thornaby, Stockton-On-Tees, Cleveland TS17 0AS, England
  • Phone: 01642 760888
  • Fax: 01642 760888
  • EMAIL: stu@greenbaize.com

Secure payment

  • Payment can be made by cheque, postal order, bank transfer, credit & debit card or paypal.
  • We accept most major credit & debit cards for payment.
  • High levels of security – 100% PCI DSS compliant . Payments meets all current banking security standards including PCI DSS, which is now a requirement for all UK businesses to accept credit card and debit card payments.
  • Web site orders paid by card can be usually despatched immediately if the item is in stock.
  • Payment by cheque is fine but please allow us time for the cheque to clear before items are despatched. Make any cheques / postal orders payable to Green Baize Ltd.

Postage & packing

  • No matter where you live, we can have your order securely delivered to your door. We export worldwide and are experts in packaging fragile items such as cues. When sending abroad we use a courier agent who finds the best and most competitive price for delivery to your door. Price is based on location & parcel weight. Couriers used DHL, TNT, DPD, FEDEX & Parcelforce Worldwide.
  • Items in stock are usually despatch them the same or following day.
  • Small parcels usually under 1kg will be sent via royal mail for the UK and air mail for international orders.
  • Deliveries within the UK mainland standard charge. ( not including Highlands & Islands of Scotland, Ireland & N. Ireland )
  • Larger parcels sent with UKmail courier on a next day service. On most occasions the parcel will arrive the following working day but not guaranteed, please note no weekend delivery.
  • If from Scottish Highlands, Ireland or N.Ireland then we might incur a slight postage increase. We will contact you if this applies to you. Delivery to these destinations can take a day longer.

Deliveries within Europe

  • Larger parcels are despatched on a Express service with couriers should be with you in 2 – 3 days. We provide you with tracking numbers for consignments so you can track the progress of your parcel.

Deliveries to the rest of the world

  • Parcels dispatched outside Europe take 3 to 5 days.
  • Please note International deliveries can possibly be delayed clearing customs.

Guarantee

  • We guarantee your satisfaction. All products come with a 6 month warranty against faulty workmanship. This does not cover natural wear & tear or replacement tips for cues.
  • If you decide to alter the specifications of your new cue after purchase the standard 6 month guarantee becomes void.

Returns Policy

  • Stock Items: If you are unhappy with your item although it is not faulty, we will gladly exchange or refund all costs apart from the postage cost.
  • Cues or cases made to order: If we have specially made a cue or case to your specific dimensions to suit you, then we can not offer the same returns policy. It is the responsibility of the customer to know what they are ordering and provide the correct specifications. Any incorrect measurements selected at the time of ordering are the responsibility of the customer.
  • If the item is faulty or damaged then we can either send a replacement or refund all costs including postage.
  • We can only accept returned items if they are received in the same new condition and have not been used, we may ask for a copy of the receipt or the receipt number in some instances.

Privacy Policy

  • Green Baize Ltd do not disclose buyers’ information to third parties.

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