Terms & Conditions

Terms & Conditions

Company Details

Green Baize Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at stu@greenbaize.com

Company Registration Number: 4667618
VAT Number: 987638447

Contact Details

Green Baize Ltd
Address: Martinet Road, Thornaby, Stockton-On-Tees, Cleveland TS17 0AS, England
Tel: 01642 760888
Fax: 01642 760888
Email: stu@greenbaize.com

Secure Payment

Payment can be made by cheque, postal order, bank transfer, credit & debit card or paypal.

We accept most major credit & debit cards for payment.

High levels of security – 100% PCI DSS compliant . Payments meets all current banking security standards including PCI DSS, which is now a requirement for all UK businesses to accept credit card and debit card payments.

Web site orders paid by card can be usually despatched immediately if the item is in stock.

Payment by cheque is fine but please allow us time for the cheque to clear before items are despatched. Make any cheques / postal orders payable to Green Baize Ltd.
Postage & packing


If you decide to alter the specifications of your new cue after purchase the standard 6 month guarantee becomes void.

Returns Policy

Stock Items: If you are unhappy with your item although it is not faulty, we will gladly exchange or refund all costs apart from the postage cost.

Cues or cases made to order: If we have specially made a cue or case to your specific dimensions to suit you, then we can not offer the same returns policy. It is the responsibility of the customer to know what they are ordering and provide the correct specifications. Any incorrect measurements selected at the time of ordering are the responsibility of the customer.

If the item is faulty or damaged then we can either send a replacement or refund all costs including postage.

We can only accept returned items if they are received in the same new condition and have not been used, we may ask for a copy of the receipt or the receipt number in some instances.

Privacy Policy

Green Baize Ltd do not disclose buyers’ information to third parties.